Need help? Here's how to reach us.
Before Contacting Support
Try these first:
- Search our help center - Many answers are here
- Check troubleshooting guides - Common issues covered
- Try basic fixes - Refresh, sign out/in, restart
- Check status page - See if there's an outage
Contact Methods
Email Support
Best for:
- Account issues
- Billing questions
- Bug reports
- Feature requests
Contact Form
Same response time as email, with helpful dropdowns.
Response Times
Response time depends on request volume and issue complexity. Pro and Team plans include priority support, but TodoTicked does not promise a fixed response window on this page.
What to Include
Help us help you faster:
For Bug Reports
- What you were doing
- What happened vs what you expected
- Steps to reproduce
- Screenshots or video
- Browser/device info
- Error messages
For Account Issues
- Account email
- When the issue started
- What you've tried
- Screenshots if relevant
For Billing Issues
- Account email
- Transaction date
- Amount in question
- What you expected
Getting Faster Help
Tips for quick resolution:
- Be specific - "Tasks don't sync" vs "I clicked Add Task but nothing happened"
- Include screenshots - A picture is worth 1000 words
- One issue per email - Easier to track and resolve
- Check spam - Our reply might be there
What We Can Help With
- Account access issues
- Bug reports and technical problems
- Billing and subscription questions
- Feature questions
- Data recovery where technically possible
- Team management
What We Can't Help With
- General productivity consulting
- Unsupported third-party integrations
- Custom development requests
- Recovering encrypted data without the passphrase
Follow Up
If you don't hear back:
- Check spam folder
- Wait the expected response time
- Reply to your original email (keeps it in same thread)
- Don't open multiple tickets for the same issue
Feature Requests
We love feedback!
For feature requests:
- Email with subject "Feature Request: [Your idea]"
- Describe the problem it solves
- Explain your use case
- We review all requests
No promises, but we do listen!
Security Issues
Found a security vulnerability?
Email security@todoticked.com
- We take security seriously
- Responsible disclosure appreciated
- Don't publicly disclose before we've fixed it
Status Updates
Check our status page for:
- Current outages
- Scheduled maintenance
- Past incidents