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TroubleshootingUpdated Jan 4, 2024

Performance Issues

TodoTicked running slow? Learn how to improve performance and fix lag.

If TodoTicked is running slowly, try these fixes.

Quick Fixes

  1. Refresh the page - Press Cmd/Ctrl + R
  2. Clear browser cache - Removes old data
  3. Close other tabs - Free up memory
  4. Restart the app - Fresh start

Web App Performance

Clear Browser Cache

Chrome:

  1. Cmd/Ctrl + Shift + Delete
  2. Select "Cached images and files"
  3. Click "Clear data"
  4. Refresh TodoTicked

Safari:

  1. Safari → Clear History
  2. Select time range
  3. Click Clear History

Firefox:

  1. Cmd/Ctrl + Shift + Delete
  2. Select Cache
  3. Click Clear Now

Browser Extensions

Extensions can slow things down:

  1. Try TodoTicked in incognito/private mode
  2. If faster, disable extensions one by one
  3. Find the problematic extension
  4. Keep it disabled for TodoTicked

Use Desktop App

The desktop app often performs better:

  1. Download from todoticked.com/download
  2. Install and sign in
  3. Enjoy native performance

Mobile App Performance

Clear App Cache

iOS:

  1. Delete and reinstall app
  2. Or Settings → TodoTicked → Clear Cache

Update the App

Older versions may have bugs:

  1. Check the App Store or the TodoTicked download page
  2. Update to latest version
  3. Performance fixes included

Large Account Issues

Too Many Tasks

If you have thousands of tasks:

  1. Archive completed tasks
  2. Delete old projects
  3. Use filters to view less data

Many Attachments

Large attachments slow things down:

  1. Delete unneeded attachments
  2. Use cloud storage links instead
  3. Compress large files

Network Issues

Slow Internet

TodoTicked needs good connectivity:

  1. Test your internet speed
  2. Try a different network
  3. Move closer to router
  4. Contact ISP if persistent

Firewall/VPN

Corporate networks may interfere:

  1. Try without VPN
  2. Check firewall settings
  3. Whitelist todoticked.com

Device Issues

Low Memory

Free up device resources:

  1. Close unused apps
  2. Restart your device
  3. Check available RAM

Old Hardware

Minimum requirements:

  • Browser: Chrome 80+, Firefox 75+, Safari 13+, Edge 80+
  • iOS: iOS 14 or later
  • Desktop: Use a currently supported macOS, Windows, or Linux release

Advanced Fixes

Reset Local Data

If nothing else works:

  1. Go to Settings → Advanced
  2. Click Reset local data
  3. Sign out and back in
  4. Data re-syncs from cloud

Report Performance Issues

Help us improve:

  1. Note what's slow (loading, scrolling, etc.)
  2. Note when it started
  3. Contact support with details
  4. Include device/browser info

Optimization Tips

Keep TodoTicked fast:

  • Archive completed projects regularly
  • Don't keep 1000s of tasks active
  • Use tags instead of many projects
  • Keep attachments reasonable
  • Stay on updated versions

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