TodoTicked
TodoTickedHelp Center
Teams & CollaborationUpdated Jan 3, 2024

Team Chat

Communicate with your team in real-time. Learn how to use TodoTicked's built-in team chat feature.

Team Chat

Stay connected with your team using built-in messaging.

What is Team Chat?

Team chat lets you:

  • Message team members directly
  • Create group channels
  • Discuss tasks in context
  • Share updates quickly

Accessing Chat

From Sidebar

  1. Click the Chat icon in sidebar
  2. Or press G then C (Go to Chat)
  3. Chat panel opens

From Tasks

  1. Open any task
  2. Click Discuss
  3. Opens task-specific chat

Direct Messages

Starting a DM

  1. Click New Message in chat
  2. Select a team member
  3. Start typing
  4. Press Enter to send

Message Features

  • Text: Regular messages
  • Emoji: Click 😀 or type :emoji:
  • Links: Auto-linked URLs
  • Mentions: Type @name
  • Files: Drag and drop to attach

Message Status

Messages show:

  • ✓ Sent
  • ✓✓ Delivered
  • 👁 Read

Channels

What are Channels?

Channels are group conversations:

  • Topic-specific discussions
  • Multiple team members
  • Organized by purpose

Creating a Channel

  1. Click + New Channel
  2. Enter channel name (e.g., #marketing)
  3. Add description (optional)
  4. Choose privacy:
    • Public: All team members can join
    • Private: Invite only
  5. Add members
  6. Click Create

Channel Best Practices

Create channels for:

  • Projects: #website-redesign
  • Teams: #marketing-team
  • Topics: #announcements
  • Random: #watercooler

Managing Channels

As a channel admin:

  • Edit name and description
  • Add/remove members
  • Archive old channels
  • Delete if needed

Chat Features

Mentions

Get someone's attention:

  • @name - Mention specific person
  • @channel - Notify all channel members
  • @here - Notify online members only

Reactions

React without adding clutter:

  1. Hover over a message
  2. Click the emoji icon
  3. Select a reaction
  4. Or press + and type to search

Threads

Keep discussions organized:

  1. Hover over a message
  2. Click Reply in thread
  3. Continue conversation in thread
  4. Keeps main channel clean

Editing Messages

Edit what you sent:

  1. Hover over your message
  2. Click Edit
  3. Make changes
  4. Press Enter to save

Shows "(edited)" indicator.

Deleting Messages

Remove a message:

  1. Hover over your message
  2. Click Delete
  3. Confirm deletion
  4. Message is removed
<Callout type="info"> Admins can delete any message. Regular members can only delete their own. </Callout>

Task Discussions

Chat on Tasks

Every task has a discussion thread:

  1. Open a task
  2. Click Comments or Discuss
  3. Messages appear below task
  4. Perfect for task-specific questions

Linking Tasks

Reference tasks in chat:

  • Type # and task name
  • Select from suggestions
  • Creates clickable link

Converting to Tasks

Turn messages into tasks:

  1. Hover over a message
  2. Click Create task
  3. Task is created with message as description
  4. Link back to chat

Notifications

Chat Notifications

Control what notifies you:

  1. Go to Settings → Notifications
  2. Under Chat, configure:
    • Direct messages: Always notify
    • Channel messages: When mentioned
    • Sound notifications
    • Desktop notifications

Channel-Specific Settings

Set per channel:

  1. Open channel settings
  2. Click Notifications
  3. Choose:
    • All messages
    • Mentions only
    • Nothing

Do Not Disturb

Mute chat temporarily:

  1. Click your status
  2. Select Do Not Disturb
  3. Set duration
  4. No notifications during this time

Search in Chat

Finding Messages

  1. Press Cmd/Ctrl + K in chat
  2. Or click the search icon
  3. Enter search terms
  4. Results show matching messages

Search Filters

Narrow your search:

from:@john
in:#marketing
has:file
before:2024-01-01

File Sharing

Sharing Files in Chat

  1. Click the attachment icon
  2. Select file from computer
  3. Or drag and drop
  4. File uploads and previews

File Limits

  • Max file size: 25MB
  • Supported: Images, documents, archives
  • Files count toward team storage

Finding Shared Files

  1. Open channel or DM
  2. Click Files tab
  3. See all shared files
  4. Click to download

Chat Status

Setting Your Status

Let others know your availability:

  1. Click your avatar
  2. Select status:
    • 🟢 Available
    • 🟡 Away
    • 🔴 Busy
    • ⚫ Offline

Custom Status

Add context:

  1. Click your avatar
  2. Click Set status
  3. Choose emoji
  4. Type status text
  5. Set expiration (optional)

Example: 🏖️ "On vacation until Monday"

Chat Best Practices

Use the Right Channel

  • Don't post everything in #general
  • Keep discussions in relevant channels
  • Use threads for tangents

Be Respectful

  • Professional communication
  • Avoid off-topic spam
  • Respect work hours

Check Before Messaging

  • Search first
  • Avoid duplicate questions
  • Read recent messages

Use Async Effectively

  • Not everything needs immediate response
  • Group non-urgent items
  • Be mindful of time zones
<Callout type="tip"> Use threads to keep channels readable. Start a thread for any conversation that gets more than 2-3 replies. </Callout>

Keyboard Shortcuts

ShortcutAction
G then CGo to Chat
NNew message
TStart thread
EEdit last message
↑Edit last message
EscapeClose chat panel

Next Steps

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