How cancellations and refund requests are handled. The TodoTicked Terms of Service control if this summary differs from the terms shown at purchase.
Refund Policy
You may cancel at any time. Cancellation normally takes effect at the end of the current paid period. Except where required by law or expressly stated otherwise, fees are not refunded for partial billing periods.
Refund requests for web subscriptions may be reviewed by TodoTicked where required by law or at TodoTicked's discretion. Apple handles refund requests for App Store purchases under Apple's policies; TodoTicked cannot directly refund an Apple charge.
Requesting a Refund
For a web subscription, email support@todoticked.com with:
- Your account email
- Subscription type
- Reason for refund
- Any relevant details
For an Apple purchase, use Apple's purchase-history and refund-request process.
What Happens After Refund
If a refund is approved and processed:
- Payment reversed to original method
- Account downgraded to Free
- Pro features immediately unavailable
- Your data remains intact
Canceling vs Refund
| Cancellation | Approved refund |
|---|---|
| Normally keeps access until the paid period ends | Processor reverses the approved charge |
| Stops future renewal | Account access may change when the refund is processed |
Disputes
If you see an unexpected charge:
- Check billing history first
- Contact support before disputing
- We can usually resolve quickly
- Disputes take longer to process
Processing Time
Processing time depends on Stripe, Apple, the payment method, and the financial institution. The processor provides the authoritative status.