Contacting Support
Need help? Here's how to reach us.
Before Contacting Support
Try these first:
- Search our help center - Many answers are here
- Check troubleshooting guides - Common issues covered
- Try basic fixes - Refresh, sign out/in, restart
- Check status page - See if there's an outage
Contact Methods
Email Support
Best for:
- Account issues
- Billing questions
- Bug reports
- Feature requests
Contact Form
Same response time as email, with helpful dropdowns.
Response Times
| Plan | Response Time |
|---|---|
| Free | Within 48 hours |
| Pro | Within 24 hours |
| Team | Within 4 hours |
Business hours: Monday-Friday, 9am-6pm EST
What to Include
Help us help you faster:
For Bug Reports
- What you were doing
- What happened vs what you expected
- Steps to reproduce
- Screenshots or video
- Browser/device info
- Error messages
For Account Issues
- Account email
- When the issue started
- What you've tried
- Screenshots if relevant
For Billing Issues
- Account email
- Transaction date
- Amount in question
- What you expected
Getting Faster Help
Tips for quick resolution:
- Be specific - "Tasks don't sync" vs "I clicked Add Task but nothing happened"
- Include screenshots - A picture is worth 1000 words
- One issue per email - Easier to track and resolve
- Check spam - Our reply might be there
What We Can Help With
✅ Account access issues ✅ Bug reports and technical problems ✅ Billing and subscription questions ✅ Feature questions ✅ Data recovery (limited) ✅ Team management
What We Can't Help With
❌ General productivity advice ❌ Third-party integrations we don't support ❌ Custom development requests ❌ Recovering encrypted data without passphrase
Follow Up
If you don't hear back:
- Check spam folder
- Wait the expected response time
- Reply to your original email (keeps it in same thread)
- Don't open multiple tickets for the same issue
Feature Requests
We love feedback!
For feature requests:
- Email with subject "Feature Request: [Your idea]"
- Describe the problem it solves
- Explain your use case
- We review all requests
No promises, but we do listen!
Security Issues
Found a security vulnerability?
Email security@todoticked.com
- We take security seriously
- Responsible disclosure appreciated
- Don't publicly disclose before we've fixed it
Status Updates
Check our status page for:
- Current outages
- Scheduled maintenance
- Past incidents
Community
Connect with other users:
- Twitter: @todoticked
- Discord: discord.gg/todoticked
Note: Community channels are not official support